Customer Testimonials

Extremely disappointed. I've been a "customer" for over 20 years. I bought 3 trucks from them over this period. This was my first time getting service at their new location. I scheduled an appointment to have my brakes and rotors replaced. I also requested an oil change. I scheduled this appointment for 8am on Thur. Arrived at 7:40am was prepared to wait as i normally do but with the brakes, they said it would take most of the day.. No issue. Received a call at about 12pm saying they were a little behind.. cool.. no problem. after that.. crickets.. ... Read More

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Google - Nov 12, 2026

Extremely disappointed. I've been a "customer" for over 20 years. I bought 3 trucks from them over this period. This was my first time getting service at their new location. I scheduled an appointment to have my brakes and rotors replaced. I also requested an oil change. I scheduled this appointment for 8am on Thur. Arrived at 7:40am was prepared to wait as i normally do but with the brakes, they said it would take most of the day.. No issue. Received a call at about 12pm saying they were a little behind.. cool.. no problem. after that.. crickets.. nothing. I waited and called the next morning.. trying to be understanding. I was told that my tech wasn't at his desk and they would pass the message. still crickets.. I called again at around 10am.. supposedly my tech was out sick and someone would contact me. 12pm.. i called back and simultaneously i received a text with the repairs. I asked "so you guys are just starting on my truck? he said.. we can't do anything without your confirmation. fast forward after i said yes fix it. i'm thinking, based on his comment that they are fixing what i asked for, which was on the sheet and the filter stuff.. usual stuff.. when i get there to pick my truck up at about 430pm.. the bill has doubled and they tell me that the stuff discussed was in addition to what i asked for. so heres what they did.. they mentioned rotors.. just like the front but they were talking about the back.. they mentioned brake pads just like the front, but they were talking about the back.. pretty sneaky right? needless to say, i paid double to get my truck back and they don't have to worry about me EVER GOING BACK. and i've sent many people that way too.. NEVER AGAIN.. be careful people.. make sure you don't blindly trust them to be transparent... SHAME ON THAT TEAM.

I recently bought a Ram 2500 from Taylor Draughon at Bluebonnet. Taylor was very helpful and made the experience easy. My brother, a former car dealer himself, came with me to assist me with the purchase. By the end of the day my brother also bought a 2500 truck from Taylor.

My experience with the service department was simply outstanding. Chris was my service advisor and Ruben was the service manager and they went above and beyond to ensure my vehicle issues were addressed and corrected! The service technician was extremely knowledgeable and my first interaction with these folks changed my previous position concerning dealership service departments. I left completely satisfied and won't go to any other dealership, period! Even the wait was no issues because they have such a beautiful facility. It feels good to have finally found a great service advisor and manager that makes sure your needs ... Read More

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Google - Nov 10, 2026

My experience with the service department was simply outstanding. Chris was my service advisor and Ruben was the service manager and they went above and beyond to ensure my vehicle issues were addressed and corrected! The service technician was extremely knowledgeable and my first interaction with these folks changed my previous position concerning dealership service departments. I left completely satisfied and won't go to any other dealership, period! Even the wait was no issues because they have such a beautiful facility. It feels good to have finally found a great service advisor and manager that makes sure your needs are completely addressed. Leroy G

I am extremely disappointed with my experience at Bluebonnet Chrysler Dodge Jeep Ram. I brought my truck in three months ago for overheating issues and was charged a $250 diagnostic fee, which I was told would be credited toward any repairs. The service department proceeded to quote me over $5,000 in unnecessary repairs, clearly attempting to inflate the costs to push me toward purchasing a new Ram 1500 instead. I declined their aggressive sales pitch and took my vehicle to a local shop nearby, where the issue was resolved for a fraction of the cost—and I haven’t had a problem since. ... Read More

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Google - Nov 7, 2026

I am extremely disappointed with my experience at Bluebonnet Chrysler Dodge Jeep Ram. I brought my truck in three months ago for overheating issues and was charged a $250 diagnostic fee, which I was told would be credited toward any repairs. The service department proceeded to quote me over $5,000 in unnecessary repairs, clearly attempting to inflate the costs to push me toward purchasing a new Ram 1500 instead. I declined their aggressive sales pitch and took my vehicle to a local shop nearby, where the issue was resolved for a fraction of the cost—and I haven’t had a problem since. Despite their bogus diagnosis, the dealership refused to refund my $250 diagnostic fee. Between the incompetence, the lack of transparency, and the predatory sales tactics, I consider this place dishonest. I will never return and suggest others look elsewhere for service or sales.

I had a great experience with Jacob Plont and Ollie with the purchase of my 2026 Ram 2500. I will be back.

Luis Mancia made my service experience easy and no hassle.

Don't waste your time making an appointment here. I made an appointment for an oil change, just to be told its a 1 to 2 hour wait. I could see if I was someone who just drove up but with an appointment? Ridiculous. I've never seen a dealership make you wait that lomg with an appointment. Do yourself a favor and go somewhere that has in in and out in under 20 minutes. You wont be hasseld over a air filter you can easily change yourself for $15 either.

Big Uncle Mike was a blast. After a day spent looking around for vehicles in and around San Antonio I was about to call it and go drink beer, but then there he was… BUM!!! From the car rides together to the personal stories told, BUM is one of the few people I’ve enjoyed dealing with in the car industry. Although he’s old and bald, that’s what makes him great to deal with especially if you have a dry witty sense of humor. He will tell you what it is and how it is, although he might ... Read More

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Google - Oct 31, 2026

Big Uncle Mike was a blast. After a day spent looking around for vehicles in and around San Antonio I was about to call it and go drink beer, but then there he was… BUM!!! From the car rides together to the personal stories told, BUM is one of the few people I’ve enjoyed dealing with in the car industry. Although he’s old and bald, that’s what makes him great to deal with especially if you have a dry witty sense of humor. He will tell you what it is and how it is, although he might lose a set of keys here and there since he’s old, but not as old as some other guy that works there, who the kid I scared usually works with so that’s good. At points Brian Urlacher (after the hair transplant) had a couple customers at his desk, and Count Chocula (BUM’s words not mine) was too busy putting the window grease in his hair. While these were going on BUM was taking care of customers left and right. If juggling was a sport Big Uncle Mike would be the main act in a circus. Except BUM would be juggling cars. Mike is the Johnny Cash of salesmen, he’s been everywhere. From the purple mountain majesties above the fruited plains god bless Big Uncle Mike. As long as he doesn’t get demoted or fired or promoted I will be dealing with BUM for all my vehicular needs from here on out. You can’t spell businessman without BUM!!! BUM is also a professional salesman so whatever we can do to make him a super professional salesman would be great. Buy stock now.

★★★★★ Another Great Experience at Bluebonnet! This is my second vehicle purchase with Jose Soria at Bluebonnet, and once again, he knocked it out of the park! The funny thing is, Jose managed to put me in the exact Jeep Gladiator model I wanted but didn't even know I needed! That's what makes working with him such a great experience. He takes the time to understand what you're looking for, knows his vehicles, and helps you find the right fit without making the process feel like a typical car-buying experience. What really sets Jose apart is his commitment ... Read More

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Google - Oct 31, 2026

★★★★★ Another Great Experience at Bluebonnet! This is my second vehicle purchase with Jose Soria at Bluebonnet, and once again, he knocked it out of the park! The funny thing is, Jose managed to put me in the exact Jeep Gladiator model I wanted but didn't even know I needed! That's what makes working with him such a great experience. He takes the time to understand what you're looking for, knows his vehicles, and helps you find the right fit without making the process feel like a typical car-buying experience. What really sets Jose apart is his commitment to his customers, even after the sale. His follow-through and post-sale support have been exceptional, and it's clear that his dedication doesn't end when you drive off the lot. I've always enjoyed doing business with Bluebonnet, and Jose is a big reason why I keep coming back. There's something to be said for working with someone you trust, especially when making a purchase this significant. Two vehicles later, Jose has earned my loyalty, and Bluebonnet continues to earn my business. Highly recommend!

I worked with Trey Chavez and he was absolutely amazing. Best dealership in town and they actually care about their customers compared to others. They did not try to sell me a bunch of packages. I told Trey what I wanted to accomplish and he made it happen on the spot.

Thanks for the quick transaction. Love our new Ram 1500

I recently purchased a vehicle with Mr. Jose Soria, whose assistance was exceptional—including comprehensive post-sale support.

Got the correct parts and in a timely fashion. However, I had a friend (male) with me and the guy at the counter assumed he was there to pick up parts. I interjected and told him what I was there for and even after seeing my name on the invoice he handed the parts to my friend. Quick tip, give the parts to the person that ordered them. Women can work on cars too. This isn’t 1841.

Bluebonnet Dodge had a large inventory of the vehicles that we were looking for. That made it easy for us to find exactly what we wanted and quickly. Our salesman, Travis LaFaitte, was extremely knowledgeable, friendly and accommodating. There was no pressure to make a deal. The entire process was very easy and we drove away pleased and felt that we had very good value in our trade and new vehicle price.

Travis was great! Super friendly and helpful.

They judge you based on appearance on weather or not you can afford to purchase a vehicle. Then they tell you ridiculous prices Thousands more than the sticker price. Joke of a dealership.

I have to brag on Jimmy, Travis, Oscar, and Jeorge. This isn’t the first time my family or I have purchased a vehicle from BB - we have been GENERATIONAL customers. But yesterday, I purchased another RAM, and the sales experience and teamwork I received from the 4 guys above - was nothing short of incredible. We all know buying a vehicle is typically a painfully drawn-out experience. But these guys got me in and out. They found me the perfect truck before I got there and they made sure I got the terms exactly the way I wanted. They ... Read More

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Google - Oct 3, 2026

I have to brag on Jimmy, Travis, Oscar, and Jeorge. This isn’t the first time my family or I have purchased a vehicle from BB - we have been GENERATIONAL customers. But yesterday, I purchased another RAM, and the sales experience and teamwork I received from the 4 guys above - was nothing short of incredible. We all know buying a vehicle is typically a painfully drawn-out experience. But these guys got me in and out. They found me the perfect truck before I got there and they made sure I got the terms exactly the way I wanted. They were an absolute pleasure to work with. Jeorge, Jimmy, Travis and Oscar, YOU GUYS ARE THE REASON my family continues to buy vehicles from Bluebonnet. Keep up the great work!! Blessings and shalom.

This is the third vehicle I have purchased with Justin. He’s been great on all three of them and a pleasure to deal with.

I purchased my car here 2 yrs ago. Since purchasing , ive had to take back to them multiple times! Each time complaining about a noise from the engine. Each time would spend a thousand or 2, and keeping my car a week or 2 at a time. and the noise would still be there with them telling me its normal. This week i decided to try a new shop, total true automotive, they diagnosed the problem and had it fixed and back to me on 48 hrs. And at a fair price!!!! Definitely wont be going back to blue bonnet! Look a man dead ... Read More

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Google - Oct 1, 2026

I purchased my car here 2 yrs ago. Since purchasing , ive had to take back to them multiple times! Each time complaining about a noise from the engine. Each time would spend a thousand or 2, and keeping my car a week or 2 at a time. and the noise would still be there with them telling me its normal. This week i decided to try a new shop, total true automotive, they diagnosed the problem and had it fixed and back to me on 48 hrs. And at a fair price!!!! Definitely wont be going back to blue bonnet! Look a man dead in the eyes and tell him everything is fine. But hey, my fault, shoulda known better!

I have had my Ram 3500 serviced twice here. Chris is my Service Advisor. One of the best places I have ever taken my Ram for service. I have had some pretty bad experiences and each time has been good here. Keep up the good work Chris.

As always Bluebonnet delivered. Taylor made sure to meet my needs for my RAM upgrade. Very pleased with how my experience went, it was smooth. Thanks Taylor you reaffirmed why I shop at Bluebonnet RAM, keep up the good work!

I called this dealership because I wanted to help my mother find a reliable vehicle, and I honestly could not have asked for a better experience. Justin Dominguez was absolutely wonderful. He went above and beyond for my mom. They brought the vehicle right to her home, even put a bow on it, and helped find her the perfect SUV at a great deal. Justin made her feel so comfortable and cared for throughout the entire process. He was never pushy, had everything ready for her, and took the time to explain everything in a way she could understand. He ... Read More

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Google - Sep 26, 2026

I called this dealership because I wanted to help my mother find a reliable vehicle, and I honestly could not have asked for a better experience. Justin Dominguez was absolutely wonderful. He went above and beyond for my mom. They brought the vehicle right to her home, even put a bow on it, and helped find her the perfect SUV at a great deal. Justin made her feel so comfortable and cared for throughout the entire process. He was never pushy, had everything ready for her, and took the time to explain everything in a way she could understand. He truly made the whole experience easy and enjoyable for her. Nicholas Gonzales in finance was just as amazing. He took the time to make sure my mom understood her payments and all of the paperwork. He even separated everything into individual envelopes and labeled them for her, which made it so much easier for her to keep up with everything. He also took the time to explain credit and answer all of her questions without ever making her feel rushed or embarrassed. Most importantly, they treated my mother with kindness, patience, and genuine care. As her daughter, that means more to me than anything. Thank you, Justin and Nicholas, for taking such great care of my mom and giving her such a wonderful experience. She absolutely loves her SUV, and we are so grateful for everything you both did for her! ❤️

We had awesome time with Travis Lafaitte. He was a wonderful sell agent. We had a great experience at Bluebonnet with Travis helping us look for are new truck. He welcome us in to the family at bluebonnet. We would more the happy to let other know about the wonderful experience they will had with Travis Lafaitte and recommended if looking for there next new vehicle the call on Travis to help them with that.

Easy transaction,Rodney and Steve took care of me

Mr. Dominguez was awesome to work with! Couldn’t ask for a better experience buying my first truck. 2018 f150 for a really reasonable price. Would highly recommend anyone to work with him! Management is amazing as well.

Great dealership! Friendly and professional. Justin Dominguez and Nigel Dickinson were excellent in every aspect! I would definitely recommend this dealership to friends and family….. even strangers if they asked!

Great experience with my sales rep Jacob Plont. Very helpful, friendly no pressure. I had a trade in and we worked it out. Finance office was great as well. I bought a great used truck, Thank you.

⭐️⭐️⭐️⭐️⭐️ I truly cannot say enough about my experience with Justin Dominguez and the entire team at Bluebonnet Chrysler Dodge Jeep! From the moment I walked through the door, I was treated with kindness, respect, patience, and genuine care. This wasn’t just buying a vehicle — it was an experience that I will truly remember. Justin went above and beyond to understand exactly what I needed and helped me find the vehicle that was the perfect fit for me, my lifestyle, and my needs. He didn’t just try to put me in a vehicle — he took the time to make ... Read More

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Google - Sep 16, 2026

⭐️⭐️⭐️⭐️⭐️ I truly cannot say enough about my experience with Justin Dominguez and the entire team at Bluebonnet Chrysler Dodge Jeep! From the moment I walked through the door, I was treated with kindness, respect, patience, and genuine care. This wasn’t just buying a vehicle — it was an experience that I will truly remember. Justin went above and beyond to understand exactly what I needed and helped me find the vehicle that was the perfect fit for me, my lifestyle, and my needs. He didn’t just try to put me in a vehicle — he took the time to make sure I was getting the right vehicle for ME. That kind of service is hard to find! What impressed me most was the teamwork. Everyone I encountered worked together, communicated, and did everything they could to make things happen. You can tell when a dealership has a great team behind it, and Bluebonnet Chrysler Dodge Jeep absolutely does! If you are thinking about buying a vehicle, I highly recommend giving Justin Dominguez and this team the opportunity to earn your business. Whether you’re shopping for yourself, your spouse, your kids, or another family member, these are people who genuinely care about helping you find the right vehicle. I walked in looking for a vehicle and walked out feeling like I had been taken care of by people who truly cared about my experience. That says EVERYTHING. Thank you, Justin, and the entire Bluebonnet Chrysler Dodge Jeep team, for your incredible help, support, kindness, and dedication. You went above and beyond, and I am beyond grateful! If you’re in the market for a new vehicle, go see this team — you won’t regret giving them a chance to earn your business!

Wonderful helpful and patient people that work here! Jose and Nigel were both so good and it's the best that this company is family owned and faith based. Part of the community 💓

This is our 2nd vehicle purchase with Justin and once again he exceeded our expectations! We were searching for a vehicle for our granddaughter. He did an incredible job listening to what we needed and tracking down the perfect vehicle for us. The entire process was smooth, completely stress-free, and low-pressure. 5 stars doesn’t accurately measure how professional, proficient, and experienced he was in helping us find the perfect vehicle. If you’re looking for a car, contact Justin Dominguez! Thanks again Justin, Michael/Rachel

These guys are great they really do the best they can for the people looking for the perfect one vehicle. Oscar, Justin and Taylor are a great team. These guys really care about the customers.

Had a wonderful experience purchasing a car here. Raul was very helpful and accommodating, finance team was great as well making the deal smooth and easy. Will definitely be back in the future, highly recommend.

extremely helpful experience

After some confusion with Mopar.com, the staff at the parts department came through with flying colors. Thanks to Fidel and his cohort (whose name I didn't catch) who took care of me today. Will definitely be returning. There are some dealerships closer to where I live, but I prefer to go where I am taken care of.

I wouldn’t bring a hot wheel here!!! I had my vehicle at this establishment 3 DIFFERENT times. Over 3 weeks at a time. I was told they ran all sorts of tests and diagnostics to only change me for each one and say nothing is wrong or we could recreate the problem. No one had any knowledge on anything relating to the vehicles they are supposed to be experts in. Worst experience of my LIFE! I would not recommend this place. If you value your time, money and sanity go ANYWHERE else!

Parking is horrible just to pick up parts.

Waste of time. Car ended up with more problems than what it was brought in for. Over inflated pricing, 15k to do maintenance?? No thank you. I'll take my car somewhere else...

Two-Hour Wait, Wrong Tires, and Broken Promises ⭐️ 1-Star Review I had an extremely frustrating experience with the service department at Bluebonnet Chrysler Dodge Jeep Ram in New Braunfels. I had previously ordered two new tires for my Jeep through the dealership. I originally had an appointment I couldn't make, so I rescheduled for Monday because I specifically wanted to have the tires installed that day. When I arrived, I handed over my keys, explained why I was there, and reminded them which tires I had ordered. Since the tires had already been ordered, I expected a simple installation. Instead, ... Read More

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DealerRater - Sep 2, 2026

Two-Hour Wait, Wrong Tires, and Broken Promises ⭐️ 1-Star Review I had an extremely frustrating experience with the service department at Bluebonnet Chrysler Dodge Jeep Ram in New Braunfels. I had previously ordered two new tires for my Jeep through the dealership. I originally had an appointment I couldn't make, so I rescheduled for Monday because I specifically wanted to have the tires installed that day. When I arrived, I handed over my keys, explained why I was there, and reminded them which tires I had ordered. Since the tires had already been ordered, I expected a simple installation. Instead, I waited two hours before anyone told me they couldn't find the tires and apparently didn't even have them. I was told they would need to reorder them. My question was simple: Why wasn't I told this when I arrived? If the tires weren't there, someone should have checked immediately. Instead, I wasted two hours of my time while they were supposedly "looking for the tires." The Service Director then spoke with me, walked me to my Jeep, shook my hand, and explicitly told me he would take care of the situation and make it right. I expected him to follow up personally. Instead, about five hours later, someone from the service department called to tell me the tires had arrived. When I asked if the Service Director was calling me, I was told he had simply instructed the employee to call. Then things got worse. While I was at work, the Service Director sent me a photo of the tires they had obtained and told me they were the correct size. When I checked, I discovered they were not my tires. My vehicle had already been at the dealership for two hours, I had been given incorrect information, and now they had obtained the wrong tires again. The Service Director again told me they would get the correct tires and make everything right by the end of the day. That didn't happen. Their plan was to install the tires the following morning. Since I did not want someone showing up at my house at 7:00 AM to pick up my Jeep without proper communication, I called the service department after hours and spoke with the receptionist. I specifically asked her to make sure they knew not to come to my house at 7:00 AM. She told me she couldn't do that and there was no way she could communicate the message. I suggested leaving a note, sending an email, or putting a note on the Service Director's desk. She put me on hold for about two minutes and then came back and said she could try to leave a note. My question is: Who did she have to ask for permission to leave a note? The next morning, the Service Director texted me saying he could not honor our agreement because the correct tires were a different price and I would have to pay the difference. After waiting more than 24 hours for what should have been a simple tire change, I was now being asked to pay more because they had failed to get the correct tires in the first place. This entire experience was a failure of communication, accountability, and follow-through. I understand that mistakes happen. What I don't understand is how a customer can wait two hours without being told the tires aren't there, then be sent a photo of the wrong tires and told they're correct, be promised the situation will be fixed by the end of the day, wait another day, and ultimately be told to pay more because of the dealership's mistake. I did not create this problem, yet I was the one left waiting, inconvenienced, and expected to pay more to fix it. One star. I expected much better communication, accountability, and customer service from the service department.

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Two-Hour Wait to Find Out They Didn’t Have My Tires ⭐️ 1-Star Review I had an extremely frustrating experience with the service department at Bluebonnet Chrysler Dodge Jeep Ram in New Braunfels. I had previously ordered two new tires for my Jeep through the dealership. I originally had an appointment that I wasn't able to make, so I rescheduled for a different day. I specifically chose a Friday so I could come in on Monday and have the tires installed. When I arrived Monday, I handed over my keys, explained exactly why I was there, and reminded them which ... Read More

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Google - Sep 1, 2026

Two-Hour Wait to Find Out They Didn’t Have My Tires ⭐️ 1-Star Review I had an extremely frustrating experience with the service department at Bluebonnet Chrysler Dodge Jeep Ram in New Braunfels. I had previously ordered two new tires for my Jeep through the dealership. I originally had an appointment that I wasn't able to make, so I rescheduled for a different day. I specifically chose a Friday so I could come in on Monday and have the tires installed. When I arrived Monday, I handed over my keys, explained exactly why I was there, and reminded them which tires I had ordered. Since the tires had already been ordered, I was told they would take care of it. Then I waited. Two hours later, I finally asked what was happening with my vehicle. That's when they checked into it and told me that they didn't even have the tires. They said they would have to reorder them and gave me the option of waiting there, coming back the next day, or returning whenever the tires came in. My question was simple: Why wasn't I told this immediately? This should have been a very straightforward tire installation. Instead, I sat there for two hours before anyone told me the tires weren't even there. When I asked why nobody had told me sooner, I was told they had been "looking for the tires." I'm sorry, but who spends two hours looking for tires without communicating with the customer? If the tires weren't there, someone should have checked that when I arrived and immediately told me. I could have avoided wasting two hours of my time. To make matters worse, the Service Director wanted me to stay while they figured out what to do. I told him I wanted to leave. He then told me he would figure out how to fix the situation and call me later. He shook my hand and told me he would take care of it. Because of that conversation, I expected a call from the Service Director. Instead, approximately five hours later, someone from the service team called me and said the tires had arrived and they were ready to install them. I explained that I couldn't come back that day. I then asked, "Is the Service Director calling me?" The employee told me no—the Service Director had simply told him to call me. That left me very confused and disappointed. If the Service Director tells a customer face-to-face that he is personally going to call them because they are an important customer, then I expect that person to actually follow through. The biggest problem here wasn't even the tires. It was the complete lack of communication and follow-through. I understand that mistakes happen. Tires can be misplaced or delayed. But how does a customer sit there for two hours before being told that the dealership doesn't even have the tires they came in to have installed? This was a huge waste of my time and an incredibly disappointing customer-service experience. One star. I expected much better communication, accountability, and follow-through from the service department.

Had a very smooth and extremely helpful experience with Taylor and Jimmy buying my first car!

We had a wonderful experience with Bluebonnet Motors in New Braunfels! From the moment we arrived, everyone was friendly, professional, and genuinely interested in helping us find the right vehicle. Our salespersons , Justin and Jose, were absolutely fantastic. They were knowledgeable, patient and never made us feel pressured. They took the time to answer all of our questions, explain everything clearly, and made what sometimes can be a stressful car-buying experience feel easy and enjoyable. The entire team at Bluebonnet motors was great to work with, and we really appreciated how smoothly it went from the start to the finish. ... Read More

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Google - Aug 31, 2026

We had a wonderful experience with Bluebonnet Motors in New Braunfels! From the moment we arrived, everyone was friendly, professional, and genuinely interested in helping us find the right vehicle. Our salespersons , Justin and Jose, were absolutely fantastic. They were knowledgeable, patient and never made us feel pressured. They took the time to answer all of our questions, explain everything clearly, and made what sometimes can be a stressful car-buying experience feel easy and enjoyable. The entire team at Bluebonnet motors was great to work with, and we really appreciated how smoothly it went from the start to the finish. Steve in finance was phenomenal, he was patient, kind and answered all of our questions. It was obvious that customer service was important to them. Thank you! The Leal’s

The service is outstanding

Had a wonderful experience here…between Marvin Young in sales and Nicholas Gonzales in finance, we got the truck we wanted with a payment where we needed it. Thanks to these guys hard work and dedication to our truck purchase, my husband is one happy guy! Will go back when it’s time for another vehicle.

Experience was amazing, from Start to finish, smooth transaction. Our 4th Vehicle from our highly professional sales agent Jacob Plont. Financing was a breeze from Ollie...recommend 100% Absolutely in love with my new 2026 Jeep Grand Wagoneer.

I bought my first and only Jeep I own from Bluebonnet about 12 years ago. I, as well of a lot of people I know, have bought their Jeeps and other vehicles from them and it was always a pleasant experience. I know a lot of people that use Bluebonnet's service and are very satisfied. I am partial to Bluebonnet for their continuing support of our community and would highly recommend them over and over. They are also a sponsor of a our local Jeep endeavors and are always up for assisting the New Braunfels Trail Team Six 501c3. I ... Read More

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Google - Aug 27, 2026

I bought my first and only Jeep I own from Bluebonnet about 12 years ago. I, as well of a lot of people I know, have bought their Jeeps and other vehicles from them and it was always a pleasant experience. I know a lot of people that use Bluebonnet's service and are very satisfied. I am partial to Bluebonnet for their continuing support of our community and would highly recommend them over and over. They are also a sponsor of a our local Jeep endeavors and are always up for assisting the New Braunfels Trail Team Six 501c3. I think our jeep Jeep community would not be what it is without Bluebonnet Jeep Dodge.

First time going to the new location for service. I was helped by Luis on my Jeep Wrangler which was in for a recall check. Very impressed by the new technology in the service lane. I'll go back for maintenance in the future, and might take my Ram there as well. Appreciate what they do for @NewBraunfelsTrailTeam6

I was in a bit of a unique situation. James A. Was able to find me a GREAT deal! He accommodated my needs to the FULLEST extent and got me on the road in my new to me RAM FAST!

This dealership has so many amazing used trucks that look brand new! I told them what I was looking for and they found me the perfect truck in my budget, they listened to what I wanted and I love my new truck and Eddie Espinoza was SOOO amazing! He stayed super late to help us get the truck financed so we could take it home that night. And he picked my new truck up from me at work to get the recall and service done, absolutely amazing service. We'll definitely be back next year to trade in our other ... Read More

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Google - Aug 26, 2026

This dealership has so many amazing used trucks that look brand new! I told them what I was looking for and they found me the perfect truck in my budget, they listened to what I wanted and I love my new truck and Eddie Espinoza was SOOO amazing! He stayed super late to help us get the truck financed so we could take it home that night. And he picked my new truck up from me at work to get the recall and service done, absolutely amazing service. We'll definitely be back next year to trade in our other truck for a new one, and we'll be looking for Eddie to help us with that one too.

I spend almost $2000, fly over from other state to here to learn a lesson from this dealer, that their OTD price does NOT include sales tax!

DO NOT USE THIS DEALERSHIP FOR REPAIRS! Our jeep 4xe came in for an engine through a recall and we have had non-stop problems with the repairs they completed. The latest mistake had our jeep pouring gasoline out of it while driving down the highway. Our service advisors have been great, but the technician(s) that have worked on our jeep have made mistake after mistake.

Justin and Jimmy both helped me out with getting a used Ram 1500. Highly recommend both of them! Used BB for prior purchases and always been taken care of. Nice to have a great dealership in town!

Bought a 2026 Tradesman today. We went in knowing exactly the deal we wanted and would walk if it didnt happen. Taylor helped facilitate that happening and we left with a happy customer! Going in and finding Taylor Draughon is absolutely the move! He turned the deal around.

I purchased a ram 2500 from here in March 2026 and it was the best vehicle buying experience I’ve ever had. It’s now August and there was an urgent recall that needed to be taken care of, the team here at bluebonnet, especially Will and Raj, were exceedingly accommodating and made the process quick and easy. So far every aspect of this dealership from front desk to sales and service is worth every bit of 5 stars.

No hassle. No hidden agendas. This is the 2nd vehicle I've purchased from bluebonnet dodge new braunfels & its perfect for my college student. My sales guy, Jacob Plont, is amazing. He communicates every step of the way. He's truly a down to earth human & I dont ever feel pressured by him. Our go-to place to buy vehicles! Feels good to finally buy with confidence.

We just bought our second truck from Jacob Plont. Jacob is super friendly and easy to work with. He makes the process as easy as can be. He is honest, listens to what you want, takes his job seriously and makes sure you are happy before leaving the lot. Thanks Jacob!

I had a wonderful experience purchasing my vehicle from Bluebonnet Chrysler! Travis was an excellent salesman—friendly, helpful, patient, and very knowledgeable. He made the entire process easy and stress-free without making me feel pressured. I truly appreciate the time and effort Travis put into helping me get into the vehicle I had fallen in love with. The customer service was outstanding, and I would definitely recommend Travis and Bluebonnet Chrysler to anyone looking for a new or used vehicle. Thank you, Travis, for making my car-buying experience such a great one!

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We have officially bought our 2nd vehicle from Bluebonnet with Travis LaFaitte. He is alway a great guy to work with. He works hard to make sure we find what we truly want and what makes the most sense for our family. I highly recommend choosing him for your next buying experience.

Nick and Eric are soooo freaking awesome!! 10/10

Bought my 2026 Jeep Gladiator from Travis and couldn't be happier. No pressure, knew the Jeep inside-out, and made the whole process easy from the test drive to paperwork. If you're looking for a Gladiator, ask for Travis. He'll take care of you.

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Brought my car in because it was shaking; this was a warranty issue. They told me it was too worn on the tires to even drive and wouldn’t diagnose anything further until I replaced them. I agreed to two new tires at $203 each, which is well above what I’d pay anywhere else. After the new tires went on, it was still shaking. They then balanced all four and did an alignment, but I still haven’t gotten a straight answer on what’s actually causing it. On top of that, they billed me for an oil change and ... Read More

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Google - Jul 27, 2026

Brought my car in because it was shaking; this was a warranty issue. They told me it was too worn on the tires to even drive and wouldn’t diagnose anything further until I replaced them. I agreed to two new tires at $203 each, which is well above what I’d pay anywhere else. After the new tires went on, it was still shaking. They then balanced all four and did an alignment, but I still haven’t gotten a straight answer on what’s actually causing it. On top of that, they billed me for an oil change and air filter I never asked for, I had to get those removed from the invoice. I ended up driving back from out of town just to check the work myself. Hoping a service manager or GM reaches out, because right now this still isn’t resolved

0 Stars if I could. Would not trust this dealership. I bought a used truck 34 days ago, of course "as is no warranty". Within 9 days of having the truck a check engine light came on. Took it to another dealer closer to me and they thought it was a smaller issue. Paid to have it fixed, then 20 days later it happed again. Took it back and after further investigation there is a major mechanical issue that will cost $4500 to repair. This dealership gave me the carfax and everything. Told me their shop techs went through the vehicle and if ... Read More

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Google - Jul 23, 2026

0 Stars if I could. Would not trust this dealership. I bought a used truck 34 days ago, of course "as is no warranty". Within 9 days of having the truck a check engine light came on. Took it to another dealer closer to me and they thought it was a smaller issue. Paid to have it fixed, then 20 days later it happed again. Took it back and after further investigation there is a major mechanical issue that will cost $4500 to repair. This dealership gave me the carfax and everything. Told me their shop techs went through the vehicle and if there were any major issues they would have sent the truck to auction and not been able to sell it. Total lie! This is deception of trade. Do yourself a favor and do not trust these people. If you're looking for a used vehicle steer clear of this place. They only want to make sales, they do not care that they are moving lemons off the lot. I have tried to have them help with this situation to absolutely no resolve. The only help I am getting is from the other dealership who has actually diagnosed the issue. I will never recommend this dealership to anyone I know for any vehicle purchases, and I don't recommend anyone else use them either. If you do choose to purchase a vehicle from them, do yourself a favor and take it to your mechanic to have it checked before you sign any paperwork.

We had the easiest purchase with Jacob Plont. This isn't the first or last time we will use Jacob to purchase a vehicle. He always listens, makes suggestions and makes sure we are 100% satisfied. He knew from listening to my husband talk what he could WOW him with and he certainly did just that with this truck. He also listened to my 12 year old because he knew that in 3 years this truck is getting passed down to him. He took a true interest in a future buyer. And explained and answered all of his questions. THANK YOU JACOB!! I ... Read More

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DealerRater - Jul 20, 2026

We had the easiest purchase with Jacob Plont. This isn't the first or last time we will use Jacob to purchase a vehicle. He always listens, makes suggestions and makes sure we are 100% satisfied. He knew from listening to my husband talk what he could WOW him with and he certainly did just that with this truck. He also listened to my 12 year old because he knew that in 3 years this truck is getting passed down to him. He took a true interest in a future buyer. And explained and answered all of his questions. THANK YOU JACOB!! I don't want to take anything away from Jacob and the outstanding job he did on this sale but I wanted to give a shout out to Colby Moore in the Service Department. Because of Colby and the great service he provided way back in 2004 we have remained customers of Bluebonnet Dodge Jeep Ram.

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Service department doesn’t like to listen to customers or help fix issues with recalls completed. Have to go above them to get work completed. Just talks over you because they know everything. Not even a statement of try to work it out just straight to you will have to pay. Sounds money hungry for a dealer you don’t own. Just moved here and trying to get a fix from a recall. Unhelpful service department.

Purchased a used truck. Process was quick and easy. Was in and out of the dealership pretty quickly. Salesman Jimmy L was straight and to the point and available for any questions. We highly recommend dealership for any vehicle purchase.

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Worst service ever! First time here will be the last time here. Not sure how their service department functions with that kind of incompetence running loose. Save your money and more importantly your time, and go somewhere else. Save yourself the headache.

Dodge are the worst trucks

Had my truck towed ing to have high pressure fuel pump replaced and the in tank fuel pump replaced just for my truck. Just for the fuel pressure to be too high and to be a bonfire 2 days later on side of freeway.

I'm 65 years old. I bought at least 30 to 40 cars in my life motorcycles airplanes and delt with a lot of salesmen and the salesman there, Austin Carpenter was fantastic. Very pleased with how I was treated by him and I can be very difficult and I had some very specific requests and he made it happen!!

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Jacob Plont was straight to the point and kind - he helped us make our daughter’s dream come true with a lightly used (new to her) Jeep.

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This was the worst car buying experience I’ve ever had. I am not local to the New Braunfels area but did find a 2025 Jeep Grand Cherokee I liked for a good price. While negotiating over phone and text for 2 days, I got a call from my salesman, Ramiro Guerra, saying that the truck got sold. He mentioned that his sales manager had a 2026 version that they could lower down just over the 2025 price and it had the exact trim and packages. After we agreed, I drove up 4 hours to sign paperwork, only to be told by Ty Houser, the ... Read More

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Google - Apr 12, 2026

This was the worst car buying experience I’ve ever had. I am not local to the New Braunfels area but did find a 2025 Jeep Grand Cherokee I liked for a good price. While negotiating over phone and text for 2 days, I got a call from my salesman, Ramiro Guerra, saying that the truck got sold. He mentioned that his sales manager had a 2026 version that they could lower down just over the 2025 price and it had the exact trim and packages. After we agreed, I drove up 4 hours to sign paperwork, only to be told by Ty Houser, the finance manager, that there is no way they can discount that vehicle to a 2025 price. He then went to get Ramiro, who explained that the sales manager (I forgot his name) made a mistake on the stock number he offered me and they cannot honor their word. The sales manager then came in and admitted the error and offered me a loaner vehicle with a lower trim and package for the price of the original 2025. At no point did they ever show any remorse or try to work with the one we were going to sign on. I felt that Ty Houser was very condescending and know it all who did not care whether a deal got done or not. He was pretty much rushing the entire deal and if I had not asked for the breakdown with all fees and rebates, I would not have caught the mislead on their part. Quite honestly, it felt like a bait and switch but I drove a total of 8 hours for that. At the end of the day, Ramiro did offer to fill up my vehicle with fuel but I declined. If you decide to make a deal with this dealership, please doublecheck that they are honoring their word.

Bluebonnet posted the price on a Charger online and on the car. We responded to the online post and scheduled a time the next day to purchase the car. After we drove the car the salesman wrote the price on a piece of paper that was 6k more than advertised. When we tried to look it up online we discovered they had JUST removed it. Then he tried to gaslight us by saying that car had never been online and we must be confused. Fortunately I had taken a screenshot of the car, VIN and price. Very dishonest people!!

We are currently considering the purchase of a vehicle in the San Antonio area. However, we have made the decision to exclude Bluebonnet Chrysler Dodge from consideration. This decision follows an incident involving an individual employed at the dealership, identified as Rodney Taylor , who engaged in conduct toward a well respected member of our community that was not only unprofessional and disrespectful but also raised significant concerns regarding safety. The nature of this behavior is deeply troubling and reflects a potential risk to customers and the community at large. Accordingly, we will be directing our business, as well as advising ... Read More

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Google - Mar 26, 2026

We are currently considering the purchase of a vehicle in the San Antonio area. However, we have made the decision to exclude Bluebonnet Chrysler Dodge from consideration. This decision follows an incident involving an individual employed at the dealership, identified as Rodney Taylor , who engaged in conduct toward a well respected member of our community that was not only unprofessional and disrespectful but also raised significant concerns regarding safety. The nature of this behavior is deeply troubling and reflects a potential risk to customers and the community at large. Accordingly, we will be directing our business, as well as advising friends and family, to seek alternative dealerships. We strongly urge prospective customers to exercise caution.

Just called to try to schedule service to get a cable Fixed in one of the back seats of my vehicle. Was told that I have to leave my vehicle for 2 to 3 days just for them to diagnose the issue. Asked if I could just leave it for the day while they diagnose it. She said that has to stay for a few days so they can properly diagnose it and then get the fix. I’m all for being there for a day while they diagnose a cable issue that I already told him is broke when the cable ... Read More

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Google - Mar 25, 2026

Just called to try to schedule service to get a cable Fixed in one of the back seats of my vehicle. Was told that I have to leave my vehicle for 2 to 3 days just for them to diagnose the issue. Asked if I could just leave it for the day while they diagnose it. She said that has to stay for a few days so they can properly diagnose it and then get the fix. I’m all for being there for a day while they diagnose a cable issue that I already told him is broke when the cable is completely snapped, not everybody can just afford to leave their vehicle for multiple days when they are a one vehicle family, for a diagnosis. Mind you I’m scheduling over seven days away to give plenty of time, I get service centers are backed up. That’s why I give plenty of time.

Headline: WARNING: Hostile & Aggressive Conduct by Rodney Taylor I am writing this to warn the New Braunfels and military community about the consistently hostile and aggressive behavior of sales staff member Rodney Taylor. Despite identifying as a retired U.S. Army First Sergeant (25 years), Mr. Taylor’s conduct is a total failure of the discipline and professionalism expected of that rank. During our interactions, he was dismissive and confrontational. When I calmly requested that he de-escalate his tone, he chose to do the opposite, further escalating his aggression. This is not just "bad customer service" it is ... Read More

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Google - Mar 24, 2026

Headline: WARNING: Hostile & Aggressive Conduct by Rodney Taylor I am writing this to warn the New Braunfels and military community about the consistently hostile and aggressive behavior of sales staff member Rodney Taylor. Despite identifying as a retired U.S. Army First Sergeant (25 years), Mr. Taylor’s conduct is a total failure of the discipline and professionalism expected of that rank. During our interactions, he was dismissive and confrontational. When I calmly requested that he de-escalate his tone, he chose to do the opposite, further escalating his aggression. This is not just "bad customer service" it is a safety concern. His sustained hostility creates a tense and unsafe environment for anyone engaging with him. It is clear there is a pattern of this inappropriate behavior, yet management at Bluebonnet Chrysler Dodge allows it to continue. To the Management: This is a major liability for your "Dealer of Excellence" brand. I have formally escalated this matter to the Kahlig Auto Group Corporate Office, the Texas DMV Enforcement Division, and the Army Inspector General for "conduct unbecoming.

Bea Gutierrez was wonderful! She was patient and as a first time car buyer it meant a lot to me that she took her time to make me feel special and valued. Wonderful experience!

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As a first time customer last week, I’m a little disappointed in how my experience went. I will be visiting the manager as soon as my car is repaired elsewhere.

The staff at Bluebonnet is exceptional! Maria Zavala listens and delivers! This dealership values the faith and trust you put into purchasing a vehicle from them and it shows.

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Open but doors locked, also won't sell needed parts without them installing it. Just going to drive to San Marcos. They actually want our business

**update Very dissatisfied, truck looks nice but part are poop, and as of now Chrysler denied the claim.. trucks are expensive for it to be falling apart In just over two year, I don’t use it for construction or hauling heavy loads… can’t imagine what’s going to happen in a few years… cheap rams don’t buy!!!!! So far haven’t been disappointed, and I have been there many time (unfortunately), and people are good too.

Easy to work with. Made the process painless. Fair. Maria took great care of me

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Seniors beware!!! My dad has a faulty ESIM in his brand new Jeep. The guy at the parts counter completely dismissed him. I have never heard a more condescending conversation. My dad told him about the fact that his BRAND-NEW Jeep Gladiator wouldn’t accept fuel at the gas station without spitting it out all over, and the parts guy told my dad to just “try another gas station.” My dad drove all the way down here from Montana…I think he has tried a different gas station.

My 2022 Dodge Ram 1500 was brought in for an oil change, brake system flush and tire rotation. I’m disappointed to say the tire rotation was not done, Fact and I was charged $ 29.95 currently I’m a little upset and would like to know how this will be resolved. Frank Cusumano

Sold me an "as is" car so I expect there to be something wrong with it, I was correct engine code popped up 3 days after having it, and it's a medium to easy thing to fix so it should have just been dealt with when they got it as a trade in or at least disclosed that it was a thing, other then that the guy that helped me was cool enough ig depending on if he knew about this issue

Wasting my whole day for nothing, be sure to take atleast 10 hours out your day to come here.

2 day job turned into 5. Poor communication from service writer. I initiated all contact. Not what I expect from the dealership where I have purchased my last 3 trucks. Won’t get my next purchase.

I’m extremely disappointed with the service at Bluebonnet Chrysler Dodge. I brought in a perfectly reliable truck for routine 100k-mile maintenance, and the experience was so poor that I ultimately had to get rid of the vehicle altogether. The problems started immediately. The morning after the service, I found oil on my driveway because the drain plug hadn’t been tightened. The next day, the truck began running extremely rough due to a misfire that appeared to be caused by an improperly gapped spark plug. I had to return multiple times, and despite asking for a loaner, I waited ... Read More

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Google - Nov 26, 2025

I’m extremely disappointed with the service at Bluebonnet Chrysler Dodge. I brought in a perfectly reliable truck for routine 100k-mile maintenance, and the experience was so poor that I ultimately had to get rid of the vehicle altogether. The problems started immediately. The morning after the service, I found oil on my driveway because the drain plug hadn’t been tightened. The next day, the truck began running extremely rough due to a misfire that appeared to be caused by an improperly gapped spark plug. I had to return multiple times, and despite asking for a loaner, I waited several days before one was available—only to arrive and learn it was a minivan, something I was never told in advance. While all this was happening, a loud whining noise started coming from the rear end right after the driveline service. Even after 18 days of back-and-forth and spending more than $3,500, that issue was never inspected. This was especially frustrating because I had already dealt with poor communication and delays from Bluebonnet earlier in the year on a separate repair. By the end of this ordeal, I had been without a dependable vehicle for three weeks. I gave up, traded the truck in at a Chevrolet dealership, and returned to GM. I genuinely liked the truck itself, but the repeated mistakes and lack of accountability from Dodge service departments ruined the ownership experience. This has been the most frustrating dealership experience I’ve ever had, and I hope my review helps others make an informed decision before coming here.

My service technician Stephen was excellent. However, my experience at the customer service desk by a different individual was not positive. My bill total was just under $700. My car was fixed correctly, but I'll be looking elsewhere for a place that appreciates customers and values repeat business.

It was not a good experience and I will not ever buy another vehicle from bluebonnet dodge because they lie and they bs you on your trade in

Very unsatisfied, from the moment I bought my car. The sales man didn’t know what he was doing, he was all over the place. The finance guy tried taking advantage of me knowing I was young. Told me he tried every bank to get my interest rate low and the best he could do was a 14% interest rate. Which I made one call and got it down to a 4% interest rate. I did not like that at all knowing they are taking advantage of younger kids, trying to set us up for failure when making our monthly payments, and ... Read More

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Google - Nov 14, 2025

Very unsatisfied, from the moment I bought my car. The sales man didn’t know what he was doing, he was all over the place. The finance guy tried taking advantage of me knowing I was young. Told me he tried every bank to get my interest rate low and the best he could do was a 14% interest rate. Which I made one call and got it down to a 4% interest rate. I did not like that at all knowing they are taking advantage of younger kids, trying to set us up for failure when making our monthly payments, and now I need maintenance on my truck and I feel like this is a waste of time as well second time bringing my truck in this week for the same maintenance light to pop up before even leaving the lot. Then when they handed me the paper showing my truck was fixed they tried to blaming me in the discription of what happened before the maintence light turned on. Which I feel like I am being taken advantage of all over again. Would not recommend this dealer to anyone because of my experience.

Dont trust these people. They advertise fake deals on their site. When you call they back out of their advertised prices and change/or them not to honor them claiming they made a mistake. They advertise fake cars line this then say its a mistake…or it sold. Click any of their top banners and 90% of the time its bs. Bad experience with Chad & Jimmy.

Don't buy a used car from here. I bought one in February and two weeks later started having problems with the car. Messaged James a couple of times and he never responded back. I went in to the dealership to see if I could do a trade, since I had a couple of diagnostics done as proof of the car having oil consumption issues and they said there is nothing they can do. Nothing. Also the $500 for washtub added on to the total price of the car is a hoax. Kept telling James didnt get the email for the ... Read More

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Google - Nov 3, 2025

Don't buy a used car from here. I bought one in February and two weeks later started having problems with the car. Messaged James a couple of times and he never responded back. I went in to the dealership to see if I could do a trade, since I had a couple of diagnostics done as proof of the car having oil consumption issues and they said there is nothing they can do. Nothing. Also the $500 for washtub added on to the total price of the car is a hoax. Kept telling James didnt get the email for the Wash Tub free one year membership and still never got it. So a long with a lemon I got $500 mandatory add on to my car total that I never got to use. $2000 later of getting my car fixed in order to drive it, I still need to get a new car within less of a year after purchasing this one from BlueBonnet. DO NOT RECOMMEND BUYING A USED CAR FROM HERE.

Wife and I got a 23 Ford Expedition from them and we absolutely love it. George in finance is absolutely amazing and went above and beyond to take care of us to the point he deserves 5 stars. The unfortunate thing is that I cannot give the dealership the same review due to our salesman. It was never disclosed to us that there wasn’t a second key and when asked about a second key, the impression that I am getting from the salesman is that since the deal is done, it’s not his problem. I’ve worked in dealerships and ... Read More

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Google - Oct 24, 2025

Wife and I got a 23 Ford Expedition from them and we absolutely love it. George in finance is absolutely amazing and went above and beyond to take care of us to the point he deserves 5 stars. The unfortunate thing is that I cannot give the dealership the same review due to our salesman. It was never disclosed to us that there wasn’t a second key and when asked about a second key, the impression that I am getting from the salesman is that since the deal is done, it’s not his problem. I’ve worked in dealerships and I have had sales guys come to me about getting a second key for the customer and it has never been an issue. I was even willing to split the cost for it but his attitude towards it has turned me away from doing business with him. The sad cliche reality is he definitely car salesman. The whole experience while we there was amazing because we had several people checking on us while we were there and again, George was amazing and the sales managers were amazing as well.

I am disappointed. I had the same problem about 2-3 weeks ago. You kept it 10 days and it still had the same problem when I left. I couldn’t afford another 10 days so I brought it in when I was going on a long vacation. You fixed the same problem again and charged another $100.00. You did find something different but you missed it the first time. Like I said, I don’t agree with getting charged twice.