Customer Testimonials
To Whom It May Concern,
I am writing to express my disappointment with the recent service experience at Bluebonnet Dodge Chrysler Ram. Really expected more from the dealership where I bought my car from about 3 years ago.
When one of my headlights went out, I was quoted $800 for a $400 bulb by your service desk worker, Stephen. He later lowered the price but mentioned that the technician would not get paid properly for the job, which seemed like an unprofessional attempt to justify the high price.
After deciding to leave, I noticed that my fog light cover had been broken off ... Read More DealerRater - Oct 22, 2024
Awful truck buying experience. They do not train the sales guys properly and cut a lot of corners. Bought my Certified Pre-Owned Ram 2500 Laramie August 19th and it has been in the shop 4 times now. All different but similar issues. I have been without the vehicle for 26 days now. No follow up after my google review and just really bad customer service.
The worst dealer have ever seen in this world. My brand new pacifica pinnacle got shutoff on free way two Two times within 2 weeks of vehicle purchase and dealer is totally careless and helpless. We escaped 2 times from our life risk and still no courtesy nothing. I don’t know how the people are buying cars from this dealer. I don’t know how long I have to struggle with them. Brand new car drove for 550 miles and then vehicle was shutoff all of sudden on the speed of 75mph speed. No courtesy , no help nothing from dealer. I beg ... Read More DealerRater - Jun 22, 2024
Great experience - I worked with Rodney who was very knowledgeable of the product. I was looking at a RAM 1500. He was kind, answered my questions, let me test drive and sent a followup email thanking me for coming in.
We came to Bluebonnet because our neighbor had such great things to say about the dealership. They really did go to battle for us. Art and Rick got us into our dream truck. We couldn’t have done it with out them. They never gave up and went that extra mile and then some. We are a self employed family and it was rather hard getting it done, but they got it done. Customer for life!
Brett, in the service department was Super Helpful, Very Nice and he made sure I was taken care of with my Oil Change. True asset to your business!
We purchased a new Chrysler 300S from Bluebonnet. Our salesman Rodney could not have been any more helpful. Listened to our needs and found the perfect car for us. They made us a great deal in the new car and a very fair price for our trade in. Bob our finance guy was straightforward and listened to our wants. There was no pressure and the entire experience could not have went any better. Thank you Bluebonnet for being so nice to work with. Being seniors we required a little more service and understanding and they absolutely delivered!
We came here to build/order a 23 Scat Pack Widebody Charger. Seemed to be fine until we asked the salesman, Robert Camareno, for full transparency, if we could see the invoice. He did allow us to see it, however, we have dealt on many vehicles considering this would be the 4th vehicle (2nd sports car) to our collection, making us very aware of MSRP, invoice, and dealer holdbacks. We tried to negotiate reasonably with Robert, who proceeded to insult us by saying “maybe this is too much car for you.” This is very insulting considering we both work very hard ... Read More DealerRater - Apr 2, 2023
They would have gotten 5 stars if not for the facilities. The people are the ones who deserve 5 stars.
2015 was my 4th new vehicle purchase. I haven't dealt with the sales staff lately, but it's been my experience that they're knowledgeable, and they LISTEN to your needs.
As for the service department, I couldn't ask for a better service writer than Colby Moore. He can tell you what's critical, what's needed in the near future and what can wait until the funds become available.
Their have been some mishaps but they always make it right.
... Read More DealerRater - Dec 22, 2022
The best service and sales in the industry. We have bought 7 cars from Dave. As far as service Colby is the best in the business.
Brett kept me informed the whole time as to what was going on the whole time. I think they all were professional and are great representation of the Dodge & Chrysler Company. Thank you!
Staff most courteous and efficient on my visit - Colby exemplified great Customer service with our interaction.
The staff has always been courteous, friendly and helpful. I have bought 3 vehicles from Bluebonnet and they have always been knowledgeable and professional. Their service department has always done a very good job on my vehicle. I will always recommend and return to this dealership.
I was able to get my right side mirror replaced quickly and efficiently. Ryan was very helpful acquiring the replacement side mirror.
I have to say I have bought a lot of trucks through the years but this one at Bluebonnet was the most professional and easy purchase so far. My salesman Jacob was great, Thank you sir. I will be back.
The worst dealership and service I have encountered/ Luis, service and Raj, assistant manager we’re terrible. Had an appointment and neither one of them would Confirm or accept. They almost damage my car by driving it around dangerously. Would never go back to this dealership. The service driver was on his cell phone talking while trying to drive my van and almost damaged it. They these people are total morons. We left and went to San Marcos dodge and jeep and had wonderful service there. Do not go to Blue Bonnet
I have been dealing with Bluebonnet around 20 years. I consider them to be the most honest and fair car dealership I have ever done business with. Just got finished working with Colby Moore regarding service on my Ram. There were a lot of questions I had due to the lack of driving and electrical problems. I can’t say enough to express my thanks to him for being so patient and helpful. Everything was done on time with Colby calling me and explaining the progress. I am partly disabled and Colby did all he could do so I didn’t ... Read More DealerRater - Feb 11, 2022
There was an arctic cold front coming in and my battery died. I called Colby at Bluebonnet Dodge and he didn’t hesitate to tell me to come over to check it out. I was out of there in less than an hour. He was so reassuring and courteous. It’s so comforting to know I have a great dealership with good people to depend on. Thank you to everyone in the service department for helping me get back on the road so quickly.
Once again, it was a spectacular result from the service department. Chris did an excellent job in keeping the customer happy, and the work was on point and thorough, bravo!
Great service department keeping my Ram running smoothly. Always fast courteous and a job well done. Attention to the details and spend the time giving explanation.
My service guy-Ryan has been fantastic, this is my 4th vehicle from Bluebonnet and he has been BYFAR the best service person. Please keep this guy around,I almost left last year because my service guy was an idiot(Stephen ).my salesman Greg(rip) hooked me up with Ryan. I love my Ram truck! Happy Holidays 🎉🎁🎄
I took my truck in for a check engine light. They found that the computer needed to be reset. They did not change and I thought that was very honest. Only bad is they had my car for two days and I had no wheels.
This is old school New Braunfels that feels like home. I bought a truck a year ago which was a seamless experience with DK. I’m on my third complimentary oil change and they are executed as requested. I usually have some ‘one off’ requests and I’m met with a ‘no problem, we’ll get it done’ attitude I go to the same Service Representative, Chris, who knows exactly what my truck needs. He provides tips to longevity, economy and will show me how to better use my electronics. I learn something new each time I go. I’m ... Read More DealerRater - Oct 28, 2021
Very disappointed in them. I called and spoke to a salesman named Joe about coming in to special order a TRX and I was told they ordered at MSRP with no markup or dealer addendums. I came in the next day and was told they add a 5,000 dollar markup to any TRX special order. Even after telling them I was told differently by Joe, they stood by this greediness. I immediately walked out the door and drove to Ancira Chrysler and ordered my TRX with no markup without issue. I am very annoyed as my Wife just ordered a vehicle ... Read More DealerRater - Aug 8, 2021
As a 20 year customer it pains me to say that my hometown dealership just lost my business. The service department has had my truck for a week and still has not been able to get it into the shop. I know have to tow my truck to San Antonio to be repaired. I usually buy a new truck every other year from Bluebonnet. That is changing as of today.
Great service , awesome personnel, all ways keep you updated on you. Vehicle
I have made numerous attempts to purchase a vehicle and have had NO response…even the salesperson I used in 2019, who still works there, has not responded…I was ok with them until now, just ok mind you…pathetic when you are a previous customer, I’ll never go back to any bluebonnet affiliated dealer again! Doc L
The service department is great. They work fast and are courteous and professional. They even have free snacks and drinks while you wait. Luis, our service specialist was exceptionally good.
Was denied a test drive, kinda crazy when you wanna invest in a 40k car , also I’m not a child I don’t need a salesman going with me to test drive
This is by far the worst experience ever purchasing a vehicle.
They made a mistake on the financial part and they were very eager to get my financial information over the phone.
Then the manager treated me to report the car stolen if I don’t do what he said.
Now my license plates are being hold hostage until I pay them more money that was not in the contract.
My temporary license plate has expired and I can’t drive my vehicle anymore.
Very shady way of doing business.
The only breath of fresh air was Doug the sales ... Read More DealerRater - Mar 5, 2021
Bought my dream car here, everything was handled to absolute satisfaction. Rodney was a great salesman, and Renee(sp?) has been awesome support through another situation. Highly recommend this location, and I even drove from Houston to buy here.
Not very helpful at all. Salesperson wouldn’t talk to me during test drive just constantly on his phone. Asked for another sales person but never got back to me after I sent them my trade in information.
I purchased a 2020 Ram 1500 Eco Boost Limited. Loaded out truck. Had less than 120 miles on Vehicle.....TOTAL before it started throwing codes and de rating to point you couldn't drive, would reduce to 5 MPH. Had to pull over Clear codes with a code reader, then it would run for a little longer until all over again.Took to Dealer and was told the EGR Cooler had an open circuit, and they couldn't get the part till mid September. Was offered a base model 1500 till it was repaired, this dealer has the worse service I have every dealt with. ... Read More DealerRater - Jul 29, 2020
We were looking at used 2018 RAM 2500 today from Blue Bonnet Dodge and were less than satisfied by their approach to doing business. Their inventory is scattered over multiple lots and was very disorganized. Once we finally tracked down the truck, an employee needed to pull it out of the parking space so that we could go on a test drive. The salesman ensured that the said employee was a "professional" when it comes to pulling trucks out of their space. I thought little of the comment due to the simple nature of the task at hand. To my ... Read More DealerRater - Dec 28, 2019
Dishonest, Shady, and Bait and Switch, is how I would describe my experience with Bluebonnet Dodge. I spent 2 days trying to buy a used truck from them. I agreed to buy the truck for a price that they offered only if it checked out with my mechanic. After paying my mechanic $125.00 and leaving the truck with him all day it was determined that the truck needed close to $1500 worth of safety related mechanical repairs so I returned it to Bluebonnet and told the sales person that I could not pay the agreed upon price due to the repairs needed. The ... Read More DealerRater - Dec 11, 2019
We purchased a new 2018 Ram 5500 cab and chassis from BlueBonnet Dodge about 6 weeks ago and our experience through the whole process was less than enjoyable to say the least.
We were always told they would call us back shortly and days would go by before we heard anything we would end up having to call them to get the status of securing the truck. Then securing the loan the same thing, and then even after we had to keep bugging them to finalize the deal with all the paperwork, then once the paperwork finally arrived of course it wasn't ... Read More DealerRater - Dec 27, 2018
This is absolutely the worst dealer I have ever done business with in my 66 years of buying new vehicles. I have had issues with my faulty brakes since I drove my new tuck off of their lot. First they said the brakes just needed seated. Now14,000 miles later and couple trips back to the shop and I still have horrible brakes. Not safe to drive. You can her the lose parts in the brake system. I also just got a notice of my third factory recall. The simply to refused to even take the wheels off and examine these faulty ... Read More DealerRater - Oct 27, 2018
Service Dept is a disappointment, once the sale of the vehicle is completed they cannot provide customer service in the service Dept. Service writers are rude and gave me the impression they do not care. Pull in the service drive and nobody comes out to wait on you, go in the service office and your presence is ignored, they give me the impression the customer bothers them! I don’t like this reception so, I will go to another dealership for service and sales.
I needed a another van. Rodney found what I wanted right away. We discussed other available vehicles, but he didn't burden me with a lot of the "you ought to think about upgrading" hype. He met my needs - fast. The expertise within the Service Department staff has never disappointed me. If you want a massage or something besides popcorn find a high priced outfit with lots of overhead; need a decent vehicle at an affordable price and a friendly staff to maintain it, come here.
I had a concern with my invoice and a specific charge that was what I perceived as part of my agreement with the dealership. Jose Soria, the internet sales manager reviewed and addressed my concern with professionalism and kindness and refunded the difference of my dispute. He gained a dedicated customer.
I made an appointment for warranty service at this location. I arrived at the agreed time (0730) and was told that I would receive a call once they diagnosed the issue. After not receiving a call by 2:30 pm in the afternoon I called only to be told that my vehicle has NOT been even looked at due to their busy schedule. I am being told by my service adviser that making an appointment DOES NOT constitute that my vehicle will be repaired, it just puts me in line! Someone needs to explain this to me! If this is the Dodge Ram ... Read More DealerRater - Aug 11, 2017
I had my best new car buying experience with Bluebonnet. After months of searching, Bluebonnet offers the lowest internet pricing, and largest inventory in the state of Texas. I had researched the market in north Texas, Austin, and San Antonio. It is definitely worth my four hours of driving to pick up my dream car.
My sales, Jeorge Ramirez, was very friendly and cursterious. When I arrived, he had already pulled out my top two choices for test drives, and further taking me to their offsite storage lot to see their 50+ Pacificas. Once I selected my final choice, there is ... Read More DealerRater - Aug 5, 2017
First I agreed and bought a new pickup. about and hour later the salesman called and said that he had errored and the truck would be $4,500 more. But due to the error they would reduce that by $1,000. That brought the truck down to 24,500 trade. I did not respond so the next morning I get a call where they reduced the price another $1,000 so now we are at $23,500 trade. I ask, would you trust this outfit or move on. I then get a email from a Baswell that says they have lowered their prices more to give them a call. I ... Read More DealerRater - Jul 28, 2017
Excellent experience. The salesmen DK was very helpful, courteous, and relaxed. We had specific "must haves" and he found exactly what we needed. Have bought three vehicles from Bluebonnet and will go back again.
Two days ago, I walked into Blubonnet after speaking with Jacob P. I wanted to see a 2017 Ram Sport. Well to make a long story short, I drove home with one a couple of hours later. Jeorge R. was great!!! He answered all of my questions. Great service in finance! Matt helped to get me the best rate available... The team responding quickly with the vehicle I wanted... These folks are amazing! This was by far the easiest vehicle purchase process I have ever experienced. I highly recommend buying from Bluebonnet!
Just want to thank Ollie Liss for the exceptional customer service and assistance in purchasing a new Dodge Ram 1500. Ollie and the staff were friendly, professional and cut out all the usual "run around" when purchasing a new vehicle. Best experience I've had in years. Thanks Ollie!
micheal cruz was the advisor that wrote my ticket. in an out fast answered my questions very nice an helpful. I well return for maint in the future,
I met Jeff Wegnan Friday afternoon, Feb 10th, 2017 when searching for a new Jeep Wrangler Unlimited Rubicon Hard Rock edition. He had just what my wife and I were looking for--I looked it over for a bit and we went inside.to talk. Pricing was very straight-forward and my questions were answered on the spot. He and others took a look at my trade-in to arrive at an extremely fair value for both sides. Saturday morning, my wife and I went back ... she took one look at the Jeep and fell instantly in love with it. We went almost immediately ... Read More DealerRater - Feb 14, 2017
I contacted this dealership because I was wanting to trade-in my current truck for a 2500 Laramie. They are a little bit of a drive for me so I asked them via email for an estimated trade-in amount on my truck. Of course they tell me I have to come into the dealership so they can appraise it. This is sales tactic #1, get them into the door.
So I drive out there and take a quick look at one of the rams. We have to cross a busy street to do this as a lot of their inventory is located in ... Read More DealerRater - Dec 17, 2016
I wish I could say that the service department was great and took pride in their work, but unfortunately that's not the case. I took my 2016 town and country in for a recall and a warranty repair. At the time the service advisor made it seem that everything was going to be great. They had the vehicle for almost 2 weeks. When I got the vehicle back, it was in worse condition than when I turned it in. They left grease marks all over the back of the DVD screens and on the the leather passenger seat. I guess they ... Read More DealerRater - Oct 10, 2016
Starting with salesman, he was exceptional, took the time to return my calls, explained everything on the vehicle, worked with our schedule. Then, the Finance Manager, there is no words to explain my gratitude towards this young man, he went far and beyond to get a better deal, he is very professional, very friendly, and spectacular finance expert. I will definetely recommend BlueBonnet, I drove from McAllen and chose BlueBonnet because of their professionalism and customer service, something my local dealer does not have.
First off, I would like to say STAY AWAY FROM BLUEBONNET CHRYSLER DODGE.
Tom Allen was a great salesman, assuming that he did not know about all of the problems with the truck when he sold it to me. The rest of the staff I have talked to at Bluebonnet have not done anything for me, except put around 100 extra miles on my truck, wasted time, and gas with nothing improving on my truck.
I purchased the truck in early May. I have taken the Dodge Ram up to Bluebonnet Chrysler Dodge three times so far in a span of ... Read More DealerRater - Aug 5, 2016
Just want to give out a shout out to Kevin and Dave who helped us purchase a Town and Country this weekend. It was great experience and we love the van. I would definitely recommend this dealer to anyone! Thanks! Mike and Sylvia S.
Went to buy a car on Feb. 17, 2016. Spoke with a Jose Soria. That car I wanted was sold 15 mins. before I got there. A Nissan Versa Note After arriving, I spoke with Jose and told him I did not want to buy rental. He SOLD me not only a rental but a pre-cert. ford fiesta, vin. 3FADP4EJ2DM215779, 2013 model. I thought being a female that something's had changed about our treatment in places like this. I found out, it was no different.
I bought the car since I had a standard for 17 years and my body just couldn'... Read More DealerRater - Mar 18, 2016
I drove 4 hours from Dallas to check out a Challenger on the BBDodge lot, and ended up buying it. Tom Allen was my salesman, and he was great! No pressure, just a great experience. Jacob Campbell was the Finance Manager who helped me negotiate a lower interest rate on my loan, and was very patient with all my questions. I left the dealership happy with the deal and the car. Great job guys, thank you.
They helped us so much and it worked out so well! We loved them it's great I love my new car and I'm so happy thank you dodge!
I drove 14 hours to San Antonio for a different truck that was grossly misrepresented. On my way home feeling completely disappointed we found a couple trucks on bb's website. When I arrived at the dealership "Big Al" took me to the vehicles and was incredible! The next morning I drove home in our 2013 F350. The service at their used lot is excellent and I will drive the 14 hours to work with them again!
Well to start off, the initial sale was moderate to say the least. The sales rep knew little to nothing about the car itself (despite claiming his daughter owned one) and when I would point things out (small crack in the windshield, sunroof didn't close properly but it opened fine, didn't know how to shift out of manu-matic) he would just chuckle and shrug them off. I should have said no deal right there. Despite my gut I went ahead with the sale and during said sale I presented my financing to which they replied let me see ... Read More DealerRater - Oct 22, 2015
Just want to give a shout out and big thanks to those that helped me at bluebonnet dodge.
I knew what I was looking for "a scat pack challenger with shaker package. I saw one on line at your dealership 3 hours away but no one here even had one on order. I connected with Tom Allen in sales and he took me step by step through the process staying in touch along the way. He was very helpful and no pressure. I would recommend Tom and Bluebonnet dodge to anyone looking to purchase a new vehicle. It cant go ... Read More DealerRater - Oct 9, 2015
Best experience I have ever had at Bluebonnet dodge. Will get all my business in the future .
I live in Mont Belvieu near Baytown. I called on Wednesday September 22 and spoke to Gregg Lutman about the Ram Outdoorsman. I could not believe the price of this loaded-out truck, $37,499. After finding out everything on this truck I asked him what's next. I was able to do everything online. They held the truck for 3 days with no money down! No other dealer has offered this. Once i arrived at the dealership they had the truck ready; washed, tagged out, tank full ... Read More DealerRater - Sep 29, 2015
I went to look at a charger that I was interested in, but found a few small problems. Taylor promised me that all of the problems I had found would be resolved. Not only did he make good on his promise, but he went the extra distance and fixed some issues that I had not even found. I highly recommend BlueBonnet, and I would not hesitate to buy from them again.
I recently purchased a pre-owned 2012 Subaru Impreza from Jacob Plont back in Feb 2015. The process was easy I got the car I wanted and Jacob got the sale a win win. While there is always the chance I might have paid a little more than I really wanted to, I had looked several places for this model. Needless to say there were none within the traveling distance I wanted to go to, or to waste time from my schedule to shop. In the end I paid what I felt was comfortable for me. Price is not always the deciding factor ... Read More DealerRater - May 11, 2015
I bought my first 2015 Jeep Wrangler from Victor Dominguez, very helpful and patient I never felt so comfortable at a dealership. I would highly recommend Blue Bonnet to anyone, especially a first time buyer. Again, this was the best customer service, very impressed.
I had a passing interest in looking for a newer vehicle. I happened to be in the area of the Bluebonnet dealership and had seen on-line the type of car I was looking for. Since I was there I stopped by not really expecting much since I wasn't really serious in buying that afternoon.
I met with Jeff Wegman and told him what I was looking for. He checked his list and surprise surprise they had almost the exact car I was looking for in my price range. Funny thing though, the car wasn't officially listed yet. It ... Read More DealerRater - Dec 19, 2014
Everytime I purchase a new Todd Mcbride goes above an beyond to give me a great sales person and deal. I recently made a purchase of 2013 Ford Edge and my awesome sales lady Lenore Pitts and Robert Mendez in finance.
This is the third vehicle that my husband Richard Hogue and I have bought from Lenore Pitts! Each and every time she has treated us like Family! Lenore is the only salesperson that we have ever met that actually listens to what we are looking for and the exact price range. She has never pushed us into anything that we didn't want. I have recommended Bluebonnet and Lenore to everybody that I know, who were looking for a vehicle. My husband even made the comment that he never rates anybody a "perfect score" because there is always ... Read More DealerRater - Oct 9, 2014
Seth, Lenore and Drew, thank you for all of your help with the purchase of my new truck. Seth really dug in to find EXACTLY the vehicle my wife and I wanted. After waiting (anxiously) he found it. I saw it, loved it and then it was over to Drew in finance. He worked up the financing and paperwork was done in record time so I could leave to attend a meeting in San Antonio. My wife, son and mother came back with me to pick up our new truck and Lenore went over all of the last details. As ... Read More DealerRater - Sep 29, 2014
I drove all the way from Manor, Tx to look at their nice looking 300s that I had seen online. I arrived at the dealership at 7:20 pm. They don't close until 8:30 so time is not an issue to get horrible service. I pulled in to the "used car parking lot" first where there is some horrible pot holes. apparently those potholes did something to my tire because as soon as i pulled out of the parking lot to drive to the "new car parking lot" my TPMS light came on. When i drove to where ... Read More DealerRater - Sep 23, 2014
We have never owned a Dodge before so when we decided to purchase a truck for our business we decided to have a look at Bluebonnet Dodge. I'm glad we did. Lenore took great care of us and we love our Dodge Ram truck!!! I would definitely recommend this dealership. Thanks to Lenore for all her help.
In buying a vehicle I did a lot of internet research - settling on the one that fit my criteria at Blue Bonnet. Found on ebay I asked a question and with in 30 minutes was contacted by Lenore Pitts. She was knowledgeable about the vehicle I was interested in and very patient with my questions. I bought the vehicle and was impressed with her professionalism and counsel. I am pleased.
Ms. Lenore made the buying process easy and stress free! She's friendly and very patient! Thank you so very much for being "straight up, no chaser" type of sales person. IT WAS ALL ABOUT PAM! I truly appreciate everything you did for me and my family. You are a true professional! I love my truck! Pam
Lenore Pitts was a fantastic point of contact for me at the dealership. When I called, she was informative, polite, friendly,and attentive to my needs. After I selected the truck I wanted, she was quick to process and move the vehicle, keeping me in the loop at all times. After a financing error from the dealership, she was quick to explain the mistake and overnighted a check for what I was owed to my address to ensure I was taken care of as quickly as possible. Great dealership and better service!
Lenore was the bomb, she really made sure everything went smoothly She is very friendly and a no b---s kind of sales person. Thank you Stephen.
My husband and I came into Bluebonnet Dodge late Saturday evening...just looking. The attention and care we received from our salesman, Ed Fabela, was above and beyond exceptional. Ed treated us fairly and took the time to answer our questions. We found the perfect truck for us. Michelle Voss, in finance, was awesome to work with as well. Even though we were the last customers of the day, we never felt rushed. I will say that my husband and I left feeling we were the most important people to Ed and Michelle and that our satisfaction was the only ... Read More DealerRater - Jul 2, 2014
I understand that, with the advent of the internet, used truck sales can be sold instantly (either on Ebay, or a buyer can "beat me to it", which was the case with the original truck I was going to buy). It turned out that I was disappointed when my first truck selection was "sold" prior to me being able to get to New Braunfels, but this ended up being best for me. You see.... Michael called me back to advise that the truck I wanted was sold already...but he (and Taylor) got together and let ... Read More DealerRater - Jun 15, 2014
Mike Resendez is very professional and did what he said he would , I would recommend hlm to anyone ,I love my used truck and have sent mike some customers
I contacted this dealership regarding a vehicle they showed to have in stock online. Mark was the first person I spoke with, and knew a little about the vehicle I was asking about. I spoke with him a couple of more times that week and left the conversation asking him to get me a final price on the vehicle before I would make the drive from DFW. I received no further phone calls until, after many messages, I asked for another sales person. I also left numerous messages for the pre owned management team with no response. Once I finally ... Read More DealerRater - May 6, 2014
Contacted the dealer about Chrysler 300S availability and was told that we would be contacted, which we weren't. After combing through their website, I found a vehicle that I liked and wanted more info on. I contacted them the next day and told them that there was a car that I was interested in and gave them the stock number. I was told that the price was $39,995. I then told them that on THEIR website it was listed at $33,995 at which point the sale rep stated that the listed price was again $39,995. And this was for a USED 2013 model 300... Read More DealerRater - Apr 26, 2014
I was recommended to BlueBonnett by a family member after she had a great buying expirience with Mrs. Lenore Pitts. Contacted Lenore and set up a time for the following day to come check out a used Mercedes. Upon arrival I test drove the vehicle, filled out the application, and headed to the finance dept. Was unsure if I would be approved to finance the vehicle as I was a first time car buyer. Both Lenore and the gentleman from finance (Drew Cameron i believe) were very helpful when choosing financing options and they worked really hard to get me ... Read More DealerRater - Mar 25, 2014
brad murphy was super. brad needs a raise in his salary. this guy is not your everyday sales consultant. very knowledgeable on the vehicle i bought. i love his attitude and his patients he had toward me and my wife. did not waste our time or his, took us to all the proper steps in financing our vehicle. you can tell brad enjoys his job because of all the little things he does extra in preparing the vehicle to sale to his customer. brad,thanks again. i also like to acknowledge jeff thomas for his expertise on the financial part ... Read More DealerRater - Feb 14, 2014
I recently bought a used Jeep Wrangler from Bluebonnet Chrysler Dodge and worked with Lenore Pitts to complete the sale. My experience was nothing but excellent all around. Not only did I find a great vehicle at a great price, Lenore was simply amazing to work with, and went out of her way to ensure that the entire buying process went as smoothly as possible. She was very prompt with any questions or concerns I had, and just a joy to work with. Not only would I recommend purchasing a vehicle from Bluebonnet to a friend, I would be sure ... Read More DealerRater - Jan 23, 2014
Lenore was great. My husband did most of the buying over the phone since it is three hours from where we live. Lenore helped him with everything and when we went to pick up the vehicle it was clean and ready to go. Only took a few minutes to get paperwork done and we were back on the road!! We have already recommended the dealership to friends!! Thanks for a great buying experience!!
The best auto purchase I have ever experienced!!!!! The manager and the finance manager really bent over backwards to help me and I will not buy from anyone else.
These guys worked a miracle they have a customer for life . I'll tell all my family and friends. Thanks to the team at Bluebonnet
absolutely the worst sales rep I have encountered for after sales service, the safety and well being of me, my friends and my horses was put in jeopardy by this rep and the service departments lack of care - the last straw - the gooseneck ball came off the brand new truck while driving down 1604 with my horse trailer (the reason I wanted a safe truck is to haul my horses safely)
Lenore was an awesome person to deal with. Professional, friendly, helpful. One of the few sales people I have ever delt with that actually returned phone calls and tried to help.
When my wife and I talked to the sales person, we specifically asked if they had a multi-point inspection for their used vehicles. We were told they inspected the vehicle and had done some work on the front wheel drive axle ... not given a direct answered, but the inspection was implied. We moved forward after test driving the Excursion and I asked the guy in finance and he claimed the garage guys were always trying to find problems witht the used car so they could make repairs and charge the used car sales department.
They washed the vehicle and returned ... Read More DealerRater - Jun 21, 2013
These guys rock!!! We drive around for 6 months with the passenger window down after getting an estimate from midas ($600 to replace the motor). These guys found out what the real problem was (master control switch and the actual window button) and the repair ended up costing Less than half of what we finally saved up to pay. we will never take our trucks any where else. These guys are friendly, honest, and affordable.
I spoke to Taylor about a car in the morning and drove nearly an hour that evening to come see it, along with another that I was somewhat interested in. I told him we were approved through the bank and had our down payment- we were ready to drive a car home. I sent him a text when we were close by like he suggested, so he could have the cars ready for us. When I arrived, I was at the wrong location- my fault, but Taylor never mentioned that there were 2 stores, you think that might be something you ... Read More DealerRater - Mar 1, 2013
They bent over backwards to help me with my vehicle and repair and replace parts I got from a third party....unbelievable service from Bret...my service agent ... can't give them a high enough recommendation..and the price was extremely fair for what they did for me and the amount of time it took.... never buy a PCM from an aftermarket re programer ... just take your car to Bluebonnet Dodge and trust them to make it a great experience.... thank you
Dealing with Jeff Thomas and Matt Fraser was an lasting experience. Their knowledge and expertise was outstanding, and I would be more than glad to recommend them to my friends, or strangers, for future business.
Lenore was fantastic! This was the second car that my family has purchased from her at Bluebonnet and it won't be the last. And we came all the way from Houston just to deal with Lenore. She was friendly, knowledgeable and never pressured us. I bought a new Dodge Ram 1500 Lone Star and couldn't possibly be happier with my purchase. Great price and a great truck! My wife's new car will be next. - Don Taylor
This was one of the best experiences I have ever had at a car dealership and I don't think that you hear that very often. Dave Fuller was very respectful, courteous and did not make me feel pressured at all. I went in after having a very horrible experience at another dealer and I was amazed by how quickly Dave changed that feeling. I couldn't be more happy with how everything went and I can absolutely guarantee I will be back and I will tell anyone who is looking for a car.
The purchase of my new vehicle was done completely over the phone as I lived 3.5 hours away from the dealership. Taylor worked well with me over the phone and made the purchase effortless and uncomplicated. When I had a question or concern Taylor was quick to respond and kept the communication lines open consistently. I am more than pleased with the personalized service Taylor provided me with. I am completely satisfied with the purchase and choice of my vehicle and have confidence that if I have any future questions or purchases, Blue Bonnet Chrysler Dodge and Taylor Atkins will take ... Read More DealerRater - Aug 2, 2012
Lenore Pitts was great to work with and gave us a very good impression of your dealership. She was patient, very accommodating, and it was obvious that she wanted to make us happy customers. There was no hard-sell or pressure like we have experienced with car salespeople in the past and it felt like we were doing business with a friend. We are glad we drove to New Braunfels to do business with your dealership! Rudy Jimenez was very friendly and efficient. He got us through all the paperwork in minimal time and we appreciated that!
Truly outstanding service. Best price on truck I could find in the area. Came up from Corpus Christi to purchase the truck. Buying process was simple and and very quick. Had to wait for vehicle to be cleaned but it was worth the wait. Very accomodating from start to finish. I will likely never buy another vehicle in the Corpus Christi area.
My spouse and I were in the process of looking for a new vehicle. We first visited Ancira and were looking to trade in. We have purchased there before so expected to be treated as valued loyal customers... we were mistaken. Nonetheless, we decided to take our business elsewhere. We found a 2011 Dodge Durango online. My husband contated Taylor Atkins who followed up with a thank you text after a phone conversation. We drove to New Braunfels the same day from San Antonio unexpected. Taylor's kindness was exceptional. He took the time to ask us what kind of deal ... Read More DealerRater - Jul 9, 2012
Best car saleman I have ever met!! Taylor treats yous like a friend and listens to what your looking for. Its so annoying to deal with car salemen because they most typically use the shark approach and try to sell you something you dont need or try to make you think you can afford more than you really can.If you want an informative yet easy going salesmaen, then go see Taylor Atkins at Bluebonnet Dodge. My wife and I just purchased our second vehicle from Taylor and we are very happy. -The Millers,,,,,,New Braunfels TX-
This is the 2nd used car that we have purchased from the Bluebonnet family of dealers in New Braunfels. We have been satisfied overall, especially this time around. Lenore Pitts is very responsive to any requests, and she went out of her way to make sure we were happy about the car. When the were prepping the car, they cut the tinting while removing the "sticker" from the window, and she also noted that the inspection sticker was a day from expiring. I let her know about the tinting, since I noticed it after I got it home. ... Read More DealerRater - Jun 2, 2012
During my initial appointment with Drew we found two used cars that I was very interested in Drew drove to the lot in San Antonio that these two vehicles were on to bring them back to New Braunfels for me to look at. Unfortunately, about an hour later Drew called me and informed me that one of the vehicles had been sold and the other was not in good condition, but that he would continue to look for vehicles that fit my criteria. Before meeting with Drew, I had never purchased a vehicle from a dealership so based on my ... Read More DealerRater - Apr 19, 2012