Bluebonnet Chrysler Dodge Jeep Ram - Car Dealership in New Braunfels, Texas

We had awesome time with Travis Lafaitte. He was a wonderful sell agent. We had a great experience at Bluebonnet with Travis helping us look for are new truck. He welcome us in to the family at bluebonnet. We would more the happy to let other know about the wonderful experience they will had with Travis Lafaitte and recommended if looking for there next new vehicle the call on Travis to help them with that.

Mr. Dominguez was awesome to work with! Couldn’t ask for a better experience buying my first truck. 2018 f150 for a really reasonable price. Would highly recommend anyone to work with him! Management is amazing as well.

Great dealership! Friendly and professional. Justin Dominguez and Nigel Dickinson were excellent in every aspect! I would definitely recommend this dealership to friends and family….. even strangers if they asked!

Great experience with my sales rep Jacob Plont. Very helpful, friendly no pressure. I had a trade in and we worked it out. Finance office was great as well. I bought a great used truck, Thank you.

⭐️⭐️⭐️⭐️⭐️ I truly cannot say enough about my experience with Justin Dominguez and the entire team at Bluebonnet Chrysler Dodge Jeep! From the moment I walked through the door, I was treated with kindness, respect, patience, and genuine care. This wasn’t just buying a vehicle — it was an experience that I will truly remember. Justin went above and beyond to understand exactly what I needed and helped me find the vehicle that was the perfect fit for me, my lifestyle, and my needs. He didn’t just try to put me in a vehicle — he took the time to make sure I was getting the right vehicle for ME. That kind of service is hard to find! What impressed me most was the teamwork. Everyone I encountered worked together, communicated, and did everything they could to make things happen. You can tell when a dealership has a great team behind it, and Bluebonnet Chrysler Dodge Jeep absolutely does! If you are thinking about buying a vehicle, I highly recommend giving Justin Dominguez and this team the opportunity to earn your business. Whether you’re shopping for yourself, your spouse, your kids, or another family member, these are people who genuinely care about helping you find the right vehicle. I walked in looking for a vehicle and walked out feeling like I had been taken care of by people who truly cared about my experience. That says EVERYTHING. Thank you, Justin, and the entire Bluebonnet Chrysler Dodge Jeep team, for your incredible help, support, kindness, and dedication. You went above and beyond, and I am beyond grateful! If you’re in the market for a new vehicle, go see this team — you won’t regret giving them a chance to earn your business!

Wonderful helpful and patient people that work here! Jose and Nigel were both so good and it's the best that this company is family owned and faith based. Part of the community 💓

This is our 2nd vehicle purchase with Justin and once again he exceeded our expectations! We were searching for a vehicle for our granddaughter. He did an incredible job listening to what we needed and tracking down the perfect vehicle for us. The entire process was smooth, completely stress-free, and low-pressure. 5 stars doesn’t accurately measure how professional, proficient, and experienced he was in helping us find the perfect vehicle. If you’re looking for a car, contact Justin Dominguez! Thanks again Justin, Michael/Rachel

These guys are great they really do the best they can for the people looking for the perfect one vehicle. Oscar, Justin and Taylor are a great team. These guys really care about the customers.

Had a wonderful experience purchasing a car here. Raul was very helpful and accommodating, finance team was great as well making the deal smooth and easy. Will definitely be back in the future, highly recommend.

extremely helpful experience

After some confusion with Mopar.com, the staff at the parts department came through with flying colors. Thanks to Fidel and his cohort (whose name I didn't catch) who took care of me today. Will definitely be returning. There are some dealerships closer to where I live, but I prefer to go where I am taken care of.

Two-Hour Wait, Wrong Tires, and Broken Promises ⭐️ 1-Star Review I had an extremely frustrating experience with the service department at Bluebonnet Chrysler Dodge Jeep Ram in New Braunfels. I had previously ordered two new tires for my Jeep through the dealership. I originally had an appointment I couldn't make, so I rescheduled for Monday because I specifically wanted to have the tires installed that day. When I arrived, I handed over my keys, explained why I was there, and reminded them which tires I had ordered. Since the tires had already been ordered, I expected a simple installation. Instead, I waited two hours before anyone told me they couldn't find the tires and apparently didn't even have them. I was told they would need to reorder them. My question was simple: Why wasn't I told this when I arrived? If the tires weren't there, someone should have checked immediately. Instead, I wasted two hours of my time while they were supposedly "looking for the tires." The Service Director then spoke with me, walked me to my Jeep, shook my hand, and explicitly told me he would take care of the situation and make it right. I expected him to follow up personally. Instead, about five hours later, someone from the service department called to tell me the tires had arrived. When I asked if the Service Director was calling me, I was told he had simply instructed the employee to call. Then things got worse. While I was at work, the Service Director sent me a photo of the tires they had obtained and told me they were the correct size. When I checked, I discovered they were not my tires. My vehicle had already been at the dealership for two hours, I had been given incorrect information, and now they had obtained the wrong tires again. The Service Director again told me they would get the correct tires and make everything right by the end of the day. That didn't happen. Their plan was to install the tires the following morning. Since I did not want someone showing up at my house at 7:00 AM to pick up my Jeep without proper communication, I called the service department after hours and spoke with the receptionist. I specifically asked her to make sure they knew not to come to my house at 7:00 AM. She told me she couldn't do that and there was no way she could communicate the message. I suggested leaving a note, sending an email, or putting a note on the Service Director's desk. She put me on hold for about two minutes and then came back and said she could try to leave a note. My question is: Who did she have to ask for permission to leave a note? The next morning, the Service Director texted me saying he could not honor our agreement because the correct tires were a different price and I would have to pay the difference. After waiting more than 24 hours for what should have been a simple tire change, I was now being asked to pay more because they had failed to get the correct tires in the first place. This entire experience was a failure of communication, accountability, and follow-through. I understand that mistakes happen. What I don't understand is how a customer can wait two hours without being told the tires aren't there, then be sent a photo of the wrong tires and told they're correct, be promised the situation will be fixed by the end of the day, wait another day, and ultimately be told to pay more because of the dealership's mistake. I did not create this problem, yet I was the one left waiting, inconvenienced, and expected to pay more to fix it. One star. I expected much better communication, accountability, and customer service from the service department.

Had a very smooth and extremely helpful experience with Taylor and Jimmy buying my first car!